This page includes information on procurement, contract tendering and other opportunities to get involved.
Soft Market Test for North Northamptonshire and West Northamptonshire: Contact Centre Solution
The purpose of this document is to briefly explain to suppliers the business and technical requirements and the expected scope of the contact centre solution in order that suppliers can explain the relevance of products, services and their experience to the requirements. Please note that the corporate telephone system is out of scope.
Download the Soft Market Test for a Contact Centre solution.
Soft Market Testing Exercise for Website/Intranet, CRM and Workforce Management System Provider(s)
The eight local authorities in Northamptonshire are running a soft-market testing exercise for providers of future website/intranet, CRM and Workforce Management System solutions. This is in advance of a formal procurement process, and is in anticipation of formal go-ahead from Parliament for the creation of two new unitary councils in the county in April 2021. If you are looking to participate in this exercise, please familiarise yourself with the latest information on the unitary process below and here.
Government invited the Northamptonshire authorities to submit a proposal to create two new unitary authorities and whilst final Parliamentary approval was interrupted by the December General Election, work continues with preparations for launching the two new councils in April 2021.
The proposed new North Northamptonshire Council will bring together into a new unitary authority, the services provided by the four district and borough councils for Corby, East Northamptonshire, Kettering and Wellingborough. The proposed new West Northamptonshire Council will bring together into a new unitary authority the services provided by the four district and borough councils for Daventry, Northampton and South Northamptonshire. Northamptonshire County Council services will be delivered by both new authorities. The new north council will serve a population of over 300,000 and the west a little over 400,000 and both proposed new authorities are likely to have thousands of members of staff. Each authority will provide the range of services covering those currently provided by the current districts and boroughs and also the current county council. Fully transactional systems are the central requirement for each authority. Accessibility is also of vital importance, as is data security.
Through soft-market testing, we are seeking to enhance our knowledge of what is on offer in the marketplace in relation to website/intranet, CRM and Workforce Management System provision. The process is in two parts – a written questionnaire, followed by an optional supplier day/s. The questionnaire is intended to help gather basic background information, and enable us to choose a range of suppliers to then take part in a supplier day/s early in 2020.
participation in the soft-market testing process is not a pre-requirement for taking part in any subsequent formal procurement exercise;
submission of a questionnaire does not guarantee an invitation to a supplier day/s;
an invitation to a supplier day/s is not a pre-requirement to participate in any formal procurement process; and
this soft-market testing is not a part of any subsequent, formal procurement exercise